7ezbb Privacy Policy

1 Introduction and Purpose

7ezbb operates a safe and transparent online betting and casino platform for players in Bangladesh. We believe that every user's personal information belongs to them, and it is our responsibility to ensure that information is protected.

This privacy policy explains how 7ezbb collects your personal information, why it is collected, how it is used, who it may be shared with, and what measures are taken to protect it. This policy applies to the 7ezbb.lat website and all related services.

Our privacy policy may change from time to time. We will notify you in a timely manner of any significant changes. The "Last Updated" date shown at the top of the policy always indicates the date of the most recent version.

2 What Information We Collect

7ezbb collects different types of information at various stages. The details are listed below:

2.1 Registration and Identity Information

• Full name and date of birth (for age verification)
• Email address and username
• Password (stored in encrypted form)
• National ID or passport number (for identity verification)
• Address and country of residence

2.2 Financial Information

• bKash, Nagad, or Rocket mobile banking number
• Transaction history — records of deposits and withdrawals
• Betting history and bonus usage information

2.3 Technical Information

• IP address and device identifiers
• Browser type and operating system
• Website access and usage log data
• Cookie and session data
• Login time and date according to Bangladesh Standard Time (BST, UTC+6)

2.4 Communication Information

• Messages and conversation records sent via live chat
• Contact information provided through email
• Records of complaints and feedback

3 How We Collect Information

7ezbb collects your information in the following ways:

• Direct Collection: When you create an account, fill out a form, or contact us via live chat or email.
• Automatic Collection: When you use our website, technical information is collected automatically through cookies and tracking technologies.
• From Third Parties: Through identity and age verification services, payment processors (bKash, Nagad, Rocket), and fraud prevention services.

We collect only necessary and proportionate information. Collecting unnecessary or excessive information is against our policy.

4 Purpose of Using Information

7ezbb uses your personal information for the following legitimate purposes:

4.1 Service Delivery and Operations

• Account creation and maintenance
• Processing deposits and withdrawals
• Providing bonuses and promotional offers
• Managing the VIP program
• Storing gaming history and account information

4.2 Security and Compliance

• Age verification (ensuring access only for individuals aged 21 and above)
• Identity verification and fraud prevention
• Anti-money laundering (AML) and regulatory compliance
• Implementing responsible gaming policies

4.3 Communication and Support

• Providing 24/7 live chat support in Bengali
• Sending account-related notifications
• Sending promotional information (subject to your consent)
• Responding to complaints and feedback

4.4 Product Development

• Analysis to improve the website and quality of services
• Research to enhance the user experience
• Resolving technical issues and debugging

5 Data Storage and Security

7ezbb uses industry-standard technologies and practices to ensure the security of your personal information. Our security framework includes:

• SSL Encryption: Every data transmission on our website is encrypted using SSL (Secure Socket Layer) technology.
• Password Hashing: Your password is never stored directly — only a one-way cryptographic hash is stored.
• Access Control: Only authorized personnel can access the necessary information.
• Data Backup: Information is kept secure through regular backups.
• Server Security: Firewalls and intrusion detection systems remain active at all times.

Please note that data transmission over the internet is not completely risk-free. We are committed to ensuring the highest level of protection, but it is not possible to guarantee 100% security.

6 Sharing Information with Third Parties

7ezbb does not sell, rent, or unnecessarily share your personal information with any unauthorized third parties. However, information may be shared in the following limited circumstances:

• Payment Processors: Necessary information is shared with services such as bKash, Nagad, and Rocket to complete transactions.
• Identity Verification Services: With authorized verification agencies to confirm age and identity.
• Technology Partners: With technology service providers required for operating and securing the website.
• Legal Obligations: In response to a court order or a lawful request from a government authority.
• Fraud Prevention: With regulatory bodies to prevent money laundering or fraudulent activity.

All third parties with whom we share information are contractually bound to comply with our privacy standards. We regularly review the data protection practices of third parties.

7 Cookie Policy

Our website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

7.1 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly — login sessions, security tokens.
• Functionality Cookies: Help remember your preferences and settings.
• Analytics Cookies: Collect website usage statistics — used to improve the service.

7.2 Cookie Control

You can control cookies by changing your browser settings. However, disabling essential cookies may prevent some features of the website from working properly.

8 Your Rights

You have the following rights regarding your personal information:

• Access: The right to know what information we hold about you.
• Correction: The right to request correction of inaccurate or incomplete information.
• Deletion: The right to request deletion of your information in certain circumstances (where there is no legal obligation to retain it).
• Restricting Processing: A request to limit the processing of your information in certain circumstances.
• Opting Out of Marketing: The right to unsubscribe from promotional communications at any time.
• Data Portability: The right to receive your information in a structured format in certain cases.

To exercise these rights, please contact our support team via live chat or send an email to [email protected]. We generally respond within 30 business days.

9 Protection of Minors

7ezbb's services are for individuals aged 21 and above only. We do not intentionally collect information from anyone under the age of 21.

We verify age at the time of registration. If a minor has created an account using false information and this comes to our attention, the account will be closed immediately and all associated information will be deleted.

If a parent or guardian believes their child has created an account on our platform, please contact us immediately at [email protected].

10 International Data Transfers

Our servers may be located in various countries. Your information may be processed or stored outside of Bangladesh. In such cases, we ensure that:

• Internationally recognized data protection standards are followed.
• Third-party service providers comply with adequate security measures.
• Encryption is used during data transmission.

11 Responsible Gaming and Data Use

7ezbb believes in responsible gaming. We may use information about your gaming behavior — such as playing patterns, bet amounts, and time spent — to identify potentially problematic behavior and provide support if needed.

If you want to set gaming limits or temporarily suspend your account, visit the Responsible Gaming page or contact our live chat support.

12 Policy Changes and Updates

7ezbb reserves the right to change this privacy policy at any time. In the case of significant changes, we will notify you in the following ways:

• By posting a notice on the website's main page.
• By sending a message to your registered email address.
• By showing an alert about the changes at the time of login.

Continuing to use the platform after a revised policy is published will be considered acceptance of the new policy. If you do not agree to the new policy, you may request that your account be closed.

13 Contact and Complaints

For any questions, requests, or complaints regarding your privacy, please contact us:

• Live Chat: 24/7 live chat support available in Bengali
• Email: [email protected]

We take your complaints seriously and try to resolve them as quickly as possible. For privacy-related complaints, our goal is generally to respond within 30 business days.